FAQs & Policies

An Order Acknowledgment and/or Artwork will be emailed, faxed, or mailed before production for approval by the customer or their authorized representative. Please review carefully and contact your Sales Associate immediately with any discrepancies. Delivery dates and costs may be affected by a delay in your approval. 

A signed Order Acknowledgment and/or Artwork we receive via email, fax, or mail constitutes your acceptance of the terms and conditions as stated. The receipt of an email approval by Maxwell Medals & Awards confirms your acceptance of the Artwork and the Order. The individual who approves the order is responsible for payment.

The standard turnaround time for artwork is three days. However, complex designs may require additional time. An art fee may be assessed if less than the standard turnaround time is necessary.

Production time may vary due to items ordered, quantities, manufacturing capacities, and other circumstances. See Product Detail pages for Product Specific production times.

Orders with less-than-minimum quantities required are available under certain circumstances. For further details, please contact a Sales Associate. A $30.00 minimum order is required for all orders except when filling backorders. A $10.00 charge will be applied to orders under $30.00.

Pre-production samples are available for some products. For costs and further details, please contact a Sales Associate.

Maxwell Medals & Awards cannot guarantee the condition or return of samples to the customer. If requested and, if possible, every effort will be made to return customer samples promptly.

If an error or omission has occurred in pricing, quantity breaks, delivery times, or other pertinent information, we reserve the right to correct the same at any time.

All dies and molds are produced for the exclusive use of the original customer and remain the property of Maxwell Medals & Awards.

A 50% deposit is required, before production, on all orders. The balance is due upon receipt of the invoice. Net 30-day terms will be granted to schools and government agencies with valid purchase orders and customers with established credit with Maxwell Medals & Awards. Once a credit card deposit has been made, the balance will be charged to the credit card upon invoicing unless other payment arrangements have been pre-arranged.

We accept Checks, Visa, MasterCard, American Express, Discover credit cards, ACH payments, Money Orders, and Wire Transfers. Processing fees may apply.
A credit application must be approved to establish credit terms. Finance charges will apply to past-due accounts.

Sales and Use Taxes, if applicable, will be paid by the customer. Tax-exempt entities must provide a valid Sales Tax Exemption Certificate for the ship-to-state indicated on the Order.
We reserve the right to ship and invoice 5% over or under the total quantity due to the nature of our business.

Upon receiving your Order, carefully count and compare with your Order Acknowledgment and examine all merchandise.

All claims for shortage or defective goods must be reported to our office within 5 business days of receipt of merchandise. Likewise, claims for lost shipments must be reported to our office within 5 business days.

Please photograph and retain packaging for carrier claims investigation if damaged during shipment.

Unless custom products are damaged in shipment or reflect apparent defects in workmanship, they cannot be returned under any circumstances. Return authorization for products that can be restocked and sold again will not be granted after 15 business days from receipt of the shipment. A minimum restocking charge of 15% will apply if approval is granted. The customer is responsible for shipping charges to and from their location.

Orders canceled and/or changed are subject to costs incurred to date.

Rush charges and expedited freight may apply to orders requiring less than standard production time. For further details, please contact a Sales Associate.

All prices are subject to change without notice. See Product Detail pages for Product Specific pricing, contact your Sales Associate, and/or Request a Quote.

The Customer will pay all freight and handling charges, including international customs, duties, taxes, and associated costs. All orders shall ship via United Parcel Service unless otherwise specified.

Maxwell Medals & Awards reserves the right to ship using its preferred shipping accounts and bill accordingly. Dropshipping is also available at a charge of $7.50 per location.
Address correction, delivery intercept, and other fees incurred due to Customer provided and approved ship-to addresses are the Customer's responsibility and may be billed separately.

Third-Party Shipping to a supplied shipper account is available for a $7.50 per box charge. Maxwell Medals & Awards reserves the right to ship using its preferred shipping accounts and bill accordingly.

Maxwell Medals & Awards reserves the right to use images of products produced for customers in any advertising, direct mail, collateral materials, tradeshow booth, or other marketing vehicles and displays unless otherwise specified in writing by the customer when the order is placed.

Products displayed in any advertising, marketing, display, or promotional vehicle are shown as examples of the type and quality of the products produced. They are not represented for resale, nor are they to be construed as product or brand name endorsements for the registered mark owners.

The customer shall defend, hold harmless, and free of all liability, Maxwell Medals & Awards regarding trademark, registration mark, or copyright infringements and/or disputes.

Maxwell Medals & Awards assumes the customer has permission before production to use all registered designs, marks, logos, graphics, and other artwork submitted to reproduce the same into custom medals and/or other awards.

The customer agrees to assume any and all responsibility and liability resulting from trademark, registration mark, or copyright infringement actions or demands brought against Maxwell Medals & Awards.